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Frequently Asked Questions and General Conditions

 

 

 

1.  HOW CAN I BE SURE THAT MY PLACE IS RESERVED ? :

 

Click on 'My subscriptions' at the top right of the homepage of our website. If your trackday is in ‘My subscriptions’, your place is reserved.

 

 

 

2.  CANCELLATIONS :

 

Up to 15 days before the event you can cancel your trackday by contacting us via the contactform on our website. You will receive a voucher with the amount paid minus 20 € administration costs. Inter-Track will cancel your reserved place and offer your place for sale again.

This voucher is valid for 1 year and may also be sold to another pilot. More information about these vouchers can be found on our site under 'gift card' on our website.

 

From 15 days before the event we can not cancel your trakday anymore, you are responsible yourself to find a replacement for your reserved place. (More info you will find under ‘Reselling my trackday’ in point 3 under this question).

 

Since our track days are usually sold out in advance, most pilots are placing their trackday for sale via their social media. We therefore definitely recommend you to place your trackday for sale in the relevant 'Facebook event' on the Inter-Track Facebook-page where pilots will search for a place.

State the correct date and registered group of your track-day and the price you would like to get.

 

If you have found a buyer for your trackday, you do not have to inform us. It is enough that the replacement rider himself just reports that he will ride in your place on the trackday during the administrations. We will adjust the administration on site.

However, provide the buyer the practical information that appears in your 'My Subscriptions' from 2 weeks before the event.

 

 

 

3.  RESELLING MY TRACKDAY :

 

If you want to resell your track day, this is not a problem if the buyer can ride in the same group. You can arrange the payment with the buyer.

You do not have to contact us for that. It is sufficient that the buyer reports this during the registrations in the morning on the track day itself. We then adjust all administration at the site.

 

However, provide the buyer the practical information that appears in your 'My Subscriptions' from 2 weeks before the event.

 

 

 

 

4.  THE TRACKDAY IS ALREADY SOLD OUT, WHAT NOW? :

 

If the trackday for which you want to register is already full, you still have a chance to still participate. Post on the Inter-Track Facebook page in the relevant Facebook event that you're searching for a spot. Mention the correct date and the group you would like to ride in and someone who sells a place can contact you. Usually there are already places for sale.

You can then contact the seller and arrange the payment.

 

If you can take over a spot, you do not have to contact us for it. You can report this in the morning on the trackday during the registrations. We'll adjust all the administration at the spot.

 

 

 

5.  PAYMENTS :

 

Subscriptions will be booked upon receipt of your subscription fee.

When subscribing you can use one of the safe on-line modes of payments on our website (Bancontact, Visa, Maestro, Mastercard, etc.).

The Inter-Track subscription system will automatically book your seat upon your payment and send you a receipt within a few minutes after your on-line payment. If you don’t receive a confirmation of payment immediately, please check your mailbox under Spam or unwanted e-mails.

Should your subscription and payment fail the first time ( Wrong cardnumber or code / 1of the fields not filled in ), you can try again without the risk of double booking since our administrative system takes no account of unpaid subscriptions.

After a correct subscription and payment the booked track day can be found under ‘my subscriptions’  at the top of the homepage of our website. You need to be registered/logged in to view your subscription. One week before the track day you can also find there the necessary practical information on your track day booked.

If on-line payment on our site is not possible, you can also pay by transferring the amount onto the

following bank account number, thereby mentioning ‘your name + date of track day’:

ING

IBAN: BE05 3631 5111 9875

BIC/SWIFT: BBRUBEBB 

Please consider that, in the event of payment by transfer, it may take up to one week before we receive your subscription fee. Your seat will be booked only upon receipt of the transfer amount after which you will receive a confirmation of payment.

The disadvantage of payment by transfer is that, if only a few seats are left at the moment of your transfer, these may no longer be available due to subscribers who meanwhile book via on-line payment.

In that case we will contact you.

 

 

 

 

 

6.  CAN I SUBSCRIBE AND PAY AT THE SPOT ? :

 

For administrative reasons, registrations and payments can only be made via our website.

 

 

 

7.  PRACTICAL INFO :

 

The practical info concerning your trackday will be on-line 2 weeks before the trackday. You can find it in your account under 'My Subscriptions' above on the homepage of our website. You have to be logged in to see 'My Subscriptions'.

 

 

 

8.  PICTURES :

 

 One week after the track-day you will find the on track-photos on this link. You can take a look at the pics and download them for free.

 A few days after the track-day you can even see a sneak preview of the pictures on our Facebook Page.

 

 

 

9.  TIRE-SERVICE :

 

 A tire service is available on all our trackdays. Our tire service always has the most common tires, but you can order your desired tires directly from our service.

The contact details of the tire service can be found in your practical information of your trackday that can be found 14 days before an event in 'My Subscriptions' at the top right of the homepage of our website.

Make sure to order your tires at least 4 days before the track-event. For questions concerning tire service mail to: info@ultimatebikeservice.be or check www.ultimatebikeservice.be.

The tire service can also provide knee sliders, tire warmers, paddock stands and petrol. You can pay in cash or with bankcard.

 

 

 

10.  INVOICES :

 

I would like an invoice from my track day what now?

Send your billing details and your booked trackdays of which you would like to have an invoice, through the contactform on our website.

Your booked trackdays with the right data can easily be found in 'My subscriptions' at the top right of our website.

For accounting reasons, we have to mention 'Trackday + Date + Pilots name' on the invoices. We can not mention other details such as 'circuit training' or 'course' on our invoices.

We will send you the invoice as soon as possible by mail.

 

 

 

 

11.  CHANGING MY DATA IN MY ACCOUNT :

 

If you wish to change 1 or more data in your account, please send us this information via the contact form.

We will adjust your data.

 

 

 

 

12.  LAPTIMES :

 

 To keep the speed differences in the groups as small as possible and thus increase safety, Inter-Track can move the pilots of the group on the basis of the laptimes in our database measured by our MY LAPS-transponders or the laptimes specified at registration.

you can also view your laptimes by creating your account on SPEEDHIVE  or the SPEEDHIVE APP. This way you can view all lap-times per group of all of our events.

By clicking on your name you will see all your lap times.

 

 

 

13.  MOTORWEAR :

 

Each participant must wear a helmet (full-face helmet), high motorboots, motor gloves and leather gear or other safety clothing. A 1 piece or two-piece (zippable) leather suit is mandatory for the 2nd, 3rd and 4th group. Textile zippable motorwear is allowed for the first group (slowest group).

A back protector is highly recommended !!!

 

 

 

 

14.  GROUP CHANGES :

 

Inter-Track redistributes the groups every half a day on the basis of the ridden laptimes.

To keep the speed differences in the groups as small as possible and thus increase safety, Inter-Track can move the pilots of the group on the basis of the laptimes in our database or the laptimes specified at registration.

To keep the number of red and yellow flag situations to a minimum, Inter-Track has been working with MY-LAPS transponders since 2016. This way we can redistribute the groups even better and reduce the speed differences per group.

Every half day, these mandatory group exchanges will be based on the laptimes measured by our transponders. These group-changes will always take place during the lunch break (and during the enrollments in the morning on the 2nd day of a 2-day event). These group exchanges are for ALL PILOTS participating at our track days. Please check in with your group sticker to the registrations where you will receive your new group sticker during the lunch break (and during the enrollments in the morning on the 2nd day of a 2-day event).

Your race number and transponder that you received at the start of the track day must remain on the bike!

 

DO NOT FORGET THIS SURE AS YOU CAN NOT CALL THE CIRCUIT WITHOUT A NEW GROUP STICK AT THE START OF THE SESSIONS AND YOU WILL LEAVE LONG TIME!

 

All pilots are divided according to the laptimes from slow to fast through the groups. On a track day with  35 pilots per group, the 35 least fast pilots will be in the first group, the next 35 faster pilots in the 2nd group etc.

By distributing the groups as perfectly as possible, safety increases, there are fewer yellow and red flag situations and this means more riding time for everyone. For those caught on riding without a transponder or changing transponder with another driver, this means that end of the track day!

 

All laptimes of all pilots participating at our trackdays are coming in our database. This allows us to redistribute the groups as well as possible before the first session will be driven. You can of course also view your laptimes yourself by creating your account at SPEEDHIVE  or the SPEEDHIVE APP.

This way you can view all laptimes per group of all our events. By clicking on your name, you will see all your lap times.

 

 

 

 

15.  IS IT POSSIBLE TO SHARE 1 PLACE WITH 2 PILOTS ? :

 

This is possible if both pilots fill in an indemnity-form, attend the briefing and alternate in 1 group.

 

 

 

 

16.  IS IT POSSIBLE TO SHARE 1  BIKE WITH 2 PILOTS IN DIFFERENT GROUPS ? :

 

This is possible if you are registered in 2 different groups. Both startingnumbers must then be stuck to the bike.

Only the transponder of the rider who rides that session may be on the bike, so the transponders need to be changed when the pilots change themselves.

 

 

 

 

17.  IS IT POSSIBLE TO PARTICIPATE WITH MULTIPLE BIKES ? :

 

This is possible if both motorbikes pass the technical inspection in the morning. The starting number and transponder should then be changed of bike.

 

 

 

 

 

18.  ARE PITBOXES AVAILABLE ? :

 

This information can be found in your practical info at 'My subscriptions' at the top right of our website from 14 days before your trackday.

Pitboxes should always be reserved and paid on the track.  (starting the evening before the track day 19h.)

 

 

 

 

 

19. IMPORTANT! :

 

When a transponder is lost or damaged, a compensation of 450 € must be paid to replace the transponder.

 

All pilots are responsible for meeting the noise standards of the circuit. In case of violation of the noise standards, the circuit can exclude you from further participation without refund of the registration fee.

 

 

 

 

20.  INTERNAL REGLEMENTATIONS :

 

 

-A waiver of appeal against Inter-Track has to be signed before the start of the event.

 

-Appropriate motorcycle clothing and helmet are obligatory.

 

-One-piece or zippable two-piece leather suit for the 2nd, 3rd and 4th group is obligatory. 2-piece zippable textile suit is allowed for the first (slowest) group.

 

-The riding mirrors have to be removed or taped.

 

-Headlight has to be removed or switched off and taped.

 

-The levers for brake and gear should not be damaged or bent.

 

-Footrests, rear brake and tires need to be in good condition.

 

-The organisers and instructors have, at any point, the right to exclude a participant whose motorcycle does not/no longer meet the minimum standards required by Inter-Track or the track regulations.

 

-Inter-Track does not take responsibility for any possible accidents.

 

-All damage to the infrastructure on or around the track will be charged from the one who caused the damage.

 

-If necessary, Inter-Track has the right to change a participant from one group to another.

 

-Inter-Track expects all participants to behave in a sportsmanlike way.